Cookie Policy
Effective Date : 15th Nov 2024
At Suma Technology Services LLP ("we", "us", "our"), we use cookies and similar technologies to enhance your browsing experience, analyze site traffic, and support secure and efficient interactions. This policy explains what cookies are, how we use them, and your choices regarding cookies.
1. What are Cookies ?
Cookies are small text files stored on your device when you visit a website. They help websites function efficiently and provide information to the site owners for analysis and optimization.
2. Cookie We Use
A. Strictly Necessary Cookies
These are required for basic functionality and security, including:
- Session management
- Form protection (via Google reCAPTCHA v3)
- Chat initiation and website loading
B. Performance and Analytics Cookies
These help us understand how users interact with our website so we can improve it:
- Google Analytics :Collects anonymized traffic data like pages visited, time on site, and user flow
C. Functionality Cookies
Used to remember user preferences and improve the experience (e.g., chat continuity, form prefill).
D. Third-Party Cookies
Cookies set by services we integrate:
- Zoho SalesIQ : Enables live chat and user session tracking
- Zoho CRM : Supports lead capture via embedded forms
- Google reCAPTCHA v3 : Prevents automated spam
- Google Analytics : Provides behavioral insights
These third-party services may set cookies independently.
3. How We Use Cookies
We use cookies to:
- Maintain secure sessions and protect against spam
- Track visitor engagement and optimize website performance
- Identify returning visitors (via Zoho SalesIQ) for personalized interactions
- Capture leads securely through Zoho CRM forms
4. Managing Cookies
You can control cookie usage via your browser settings:
- Block or delete cookies at any time
- Set preferences for specific websites
- Enable "Do Not Track" settings, if supported
Please note that disabling cookies may affect certain website features, including form submissions and live chat.
5. Consent Management
By continuing to use our website, you consent to our use of cookies as described in this policy. When required by law, you will be shown a cookie banner to accept or manage your preferences.
6. Contact Us
If you have questions about our use of cookies or data processing, contact:
Email : legal@sumatechnologyservices.com
Phone no : +91 7404555246